Introductory Offer

£12 per session, up to 6 dogs until 31st July

Terms & Conditions

What this document covers and why you must read it!

These are terms and conditions on which we allow you to book and use our dog fields. When you make a booking with us via our online booking system you are expressly accepting these terms and agreeing to abide by our field’s rules and regulations.

We understand that terms and conditions can be riddled with hard to understand legal jargon so we have made every attempt to keep to plain English and should you have any queries about anything in these terms and conditions, please contact us via email info@tauntondogpark.co.uk.

Definitions

‘We/us’ – Taunton Dog Park Ltd, Wick Lane, Taunton Somerset TA2 6PW

‘your dog/s’ – means the dog or dogs that come to the fields with you, whether they are yours or not

‘the dog fields’ – meaning the field or fields you have booked at Taunton Dog Park Ltd, Wick Lane, Taunton Somerset TA2 6PW

‘you’ – refers to you, the individual, business or organisation that has booked the fields

About us

We are Taunton Dog Park Ltd, Wick Lane, Taunton Somerset TA2 6PW

You can contact us via the telephone number or email below

Telephone: 07920041641

Email: info@tauntondogpark.co.uk

Our Contract with You

When you make a booking with us, whether it’s via the booking site, phone, email or any other method, we’re entering into an agreement – ‘a contract’ (in legal terms). This contract is subject to these terms and conditions and because we may update them or change them at any point in time, we ask you to agree to them each time you make a booking. (Any dispute or claim concerning this contract between us, or anything arising from it, will be dealt with by the courts of England and Wales).

The basics of our contract with you are the following:

We take payment at the time of booking and until the payment has been made, your booking is not confirmed
You will know the total price, including tax where applicable, prior to confirming your booking
Your booking is for a specific time slot on a specific date – you are only permitted to utilise the facility during this period

Your Legal Rights – At your own risk

The use of our dog field is at your own risk. There are various hazards for you to take into account – from uneven ground to toxic plants and vegetation – all of which are things that you would commonly find in a countryside setting.
As the dog fields operator, we accept no liability for the death or injury, loss or damages and other claims incurred by you or anyone with you, or property, including your dogs during the use of the paddock.
To make sure you are aware of the potential risks, please ensure you have fully read and understood this document which covers the elements of the fields and how they must be used.

Our responsibilities

We are responsible for foreseeable loss or damages caused as a result of any negligence or lack of consideration for duty of care to you whilst you are using the dog field.
We are not liable for any loss or damage that is not caused by a contractor or employee of the dog fields.
We do not exclude or limit our liabilities to you where it is unlawful to do so. If we are negligent, fraudulent, misrepresent our services, breach your legal rights in relation to the supply of our services, or fail to supply those services with reasonable care, we can be held liable for any death or injury caused as a result.
If you are using the dog fields for business purposes, we accept no responsibility for any business losses, and you are offered the same legal protection as domestic users. This includes loss of business, interruption, loss of business property and any profit.
Contact us via email to request a copy of our liability insurance should you wish to see it.

Our Privacy Policy – How We Use Your Personal Information

You can view our privacy policy here.
We securely store your name, mobile number and email address so that we can communicate with you about your booking. Your payment information is held securely by our 3^rd party payment partners Stripe, and our digital mailing service.
If you have agreed to receive emails from us other than those that relate directly to your booking, you may occasionally receive an email from us. You can change your communication preferences or unsubscribe at any time.
Please see the up-to-date privacy policy for further details relating to competitions, social media and all other data use.

Booking and Payment

We accept payment via Stripe
Bookings are not confirmed until payment has been made. This also applies to packages where bookings are deferred
When you make a payment via our booking system, you are asked to agree to these terms and conditions – you will not be able to proceed with your booking unless these terms and conditions have been accepted by ticking the box
If you make a booking via any other means, we will send you a copy of these terms and you will need to confirm receipt and acceptance before your booking is confirmed
If you are making a booking on behalf of someone else and will not be attending the session yourself, you must ensure that all parties have read and agreed to the terms and conditions. You are responsible for anybody who accompanies you or attends the session in your place and this extends to all the liabilities and obligations that make up this contract (agreement)

Cancellation and Rescheduling of Your Session

All bookings are non-refundable
You may cancel or reschedule your session up to 48 hours prior to the time of your session. You can do this by logging onto your account on the booking system. You will receive confirmation of any changes to your booking via email
You may not extend your session for any reason
There may be circumstances when we close the fields – this may be due to severe weather warnings; hazardous conditions in the fields; or things beyond our control like road closures. In this instance, we will contact you directly and offer an alternative session or a refund. It is for this reason that it is important that the contact details you input at the time of booking are correct

Your Obligations

The following section details what we expect from you as our customer when using our dog field. These obligations are designed to ensure the safety of you; your dog/s; other users of the facilities; and anyone or thing that may be affected by your use of our dog fields.

Canine Health, Welfare and Handling

Please ensure your dog is healthy and shows no signs of sickness (for example this includes diarrhoea, vomiting, lethargy – anything which is unusual for your dog)
You must not bring your dog to the dog field if they, or any other household pets have shown any signs of sickness in the past 48 hours. There are some vulnerable dogs that use the dog field and not adhering to this may put other animals at risk
All dogs attending the dog field must be up to date with current recommended vaccines (or titre tested), flea, tick and worming treatments
Heavy or harsh handling of dogs is not permitted – this includes both verbal and physical treatment
A dog must never be left unattended in the fields or tethered to anything unless accompanied in the washdown area
Where dogs are left in vehicles whilst other dogs are trained or exercised, their welfare must be constantly monitored
Your dog must carry 3^rd party liability insurance – you may have this as part of your pet insurance or household policy but if you are unsure, The Dog’s Trust have an affordable membership https://www.dogstrust.org.uk/support-us/membership which will provide comprehensive 3^rd party liability insurance as well as many other benefits
If your dog is in season, please book the last session of the day for the comfort of other canine users
If your dog is unwell in the fields, please do your best to clear it up and contact us if this is not possible – disease can be transmitted through diarrhoea and vomit so this is essential for all users health and safety
If your dog has a serious accident in the field, please contact us on 07920041641 after contacting your vet or the local emergency vet – the number for the vet is located on the sign in the car park
Please be aware that the dog field is a natural environment and as such has many of the hazards you might find on any other walk – this includes vegetation which might be poisonous to dogs. Best efforts are made to exclude any toxic plants but toxicity impact can vary significantly between individuals
Taunton Dog Park accepts no responsibility for any canine sickness that might come on after a visit to the fields

Use of the field

Fencing

The fencing in these dog fields is approximately 1.8 meters in height. This can vary slightly in places as the ground is uneven
The perimeter fence is MEASURE SIZE OF FENCE SQUARES AT GROUND LEVEL (will measure in the morning) at ground level. If this enclosure is not suitable for your dog because it can squeeze through these gaps or scale this fence height, then your dog must be on a lead at all times whilst using the dog field.
We aim to provide a safe environment for you to exercise your dog and in order to meet these expectations, the dog fields fences and gates are regularly checked daily for any breaches or failures.
This regular monitoring limits the likelihood of any holes appearing during hours when the fields is not in use but does not completely eliminate any risk. Breaches can include wild animal intrusion or visiting dogs digging as well as branches falling or failures caused by weather events. On occasion, breaches may occur outside of these times so we expect all users to confirm the fields is safe and secure to their satisfaction before letting dogs loose in the fields.
If you notice ANY breach at all, please contact us by phone on 07920041641 and if you can take a picture and specify the location, this will enable us to make immediate repairs. If any breach means that your dog is no longer safe in the fields, please leave immediately, let us know and we will reschedule your booking.

Parking and Access

There is a parking area that is gated with direct access to the field
The main gate opens inwards to the car park and must be fastened to the fence post using the cord provided. Please make sure you use the cord at all times when entering or exiting the field
Parking outside the gate to the field car park, is not permitted.
Please ensure the gate is closed at all times.
Dogs must always remain on a lead until they are safely inside the secure field you have booked with the gate closed behind you.

Arrival and Departure

Your session is from the time booked – do not arrive early. The dog field is used by reactive dogs and customers arriving early can cause significant disruption.
Your session is for 50 minutes. You must have left the premises by the end of your session time so please consider the time it will take to retrieve your dog, load your car and depart
If you arrive and the previous user is in the fields, do not approach the fields as they may have a reactive dog or an issue retrieving their dog that your presence will not help. Please call us on 07920041641 and we can contact the user.
Users who repeatedly arrive early or leave late will be refused the use of the fields

General Etiquette and Dog Behaviour

Whilst Taunton Dog Park is designed as a safe and private space for you to exercise and play with your dog, we ask that you make the following considerations during your visit. If you fail to adhere to these requests, we reserve the right to ask you to leave which may lead to the refusal of bookings in the future
Please ensure you pick up your dog waste and deposit it in the bins on site or take it with you: General hygiene
Do not put general waste in the dog waste bins – there is also a general waste bin available in the car park: Waste disposal regulations
Please keep shouting to a minimum: Peaceful environment
Please ensure that there is no persistent barking from your dog/s during your session: Planning conditions
Please do not drop any food, litter or treats in the fields: Safety of other users
Please do not permit digging in the field: Safety of all users
Please report any issues with equipment or the fields as soon as you are able on 07920041641or via info@tauntondogpark.co.uk for non-urgent matters: Safety of all users
Please ensure all toys are taken with you and none are left in the fields – this includes any scraps of chewed toys or balls: Safety of all users and avoidance of choke hazards and resource guarding
Please ensure you read the entire document to familiarise yourself with all other terms and conditions of use

Family, Friends, and Children

You may bring other people with you to the fields under the following conditions:

No more than 2 households per booking
No more than 6 Dogs per booking
All users must be aware of these terms and conditions and by attending you are assuming responsibility for their behaviour and actions whilst visiting the fields
Children are welcome but the hirer is responsible for their behaviour at all times
No children under 18 are permitted to use the dog fields without an adult present
Equipment and structures in the dog fields are not child safe including bins and none of the equipment provided is for human use

Vegetation and Environmental Hazards

The dog field is an extension of the countryside and contain hazards similar to those you’d find on a public footpath or in a park. The ground is uneven with areas of longer grass and vegetation and there may have hidden trip hazards
We make an effort to ensure that there are no highly toxic plants in the fields but dogs react differently to these things depending on size, breed and individual genetics. The environment is not sterile and therefore we cannot accept any liability for humans or animals harmed by the natural environment.
You can find a list of the more common plants that are hazardous to dogs in some cases here. https://www.bluecross.org.uk/advice/dog/health-and-injuries/plants-poisonous-to-dogs
As you will see, there are many plants on this list that you may have in your garden so whilst they can be harmful to dogs, not all are poisonous on contact or unless ingested. If there is any vegetation in the fields that is concerning to you, please contact us on 07920041641

Enrichment

The dog field are predominantly designed for the enjoyment of dogs. That means that the enrichment areas are to be used only by dogs with the exception of seating
Please ensure your dog is fit and experienced enough to use the various activities around the fields. It is your responsibility to ensure your dog’s safety whilst playing in the fields
Obstacles may become slippery from rain or ice so do not use if this is the case
Humans must not climb on the features – these are designed for dogs

Waste Removal

Please ensure you pick up your dog waste and dispose of it in the dog waste bin/s provided
We encourage the use of biodegradable and compostable poo bags
Do not use the dog waste bins for domestic waste – our waste collection services will not collect contaminated bins
If you have any other waste, including broken toys, please take it home with you or please use the general waste bin provided in the car park area.

Smoking and Vaping

Smoking is strictly prohibited on all areas of the Taunton Dog Park premises
Vaping is strictly prohibited on site – vape juice is highly toxic to dogs and should a pen or bottle of juice be dropped and found by a dog there is a risk of ingestion.

Business Users

If you wish to use the dog fields for conducting your dog walking business, please make contact with us prior to booking. You can contact us via email on info@tauntondogpark.co.uk

You may need to provide a copy of your public liability insurance and any appropriate professional certifications and qualifications to operate at Taunton Dog Park.